Your privacy is paramount.
We recognise that your personal information is important to you and share your concerns about how information is collected, used and shared.
I am committed to safeguarding your personal information and will always handle your personal information securely and carefully. I am committed to complying with all applicable Australian Privacy Laws and will ensure that my staff are aware of their obligations. The following should give you a greater understanding on how I collect and use customer information.
Why I collect information
I collect information for a number of reasons including:
- To deliver products or services to you
- To complete other transactions with you or on your behalf
- To better understand your requirements and preferences
- Improve my service
- Provide offers that are of greater interest or benefit to you
How I collect this information
I collect information in a number of ways:
- When you order goods or services, particularly when those products are delivered
- If you open a customer account with me
- If you open a wholesale account with me
- If you pre-order products or services
What I collect
The personal information I collect is in most cases supplied by you when you place an order or provide feedback to me.
- Shipping address
- Delivery address
- Phone number
- E-mail address
- Transaction information
Who I share your information with
I may need to pass your personal details such as your name and address to companies who perform part of my service delivery. This includes organisations such as Australia Post, major delivery companies, and third party fulfilment contractors. I may also disclose personal information to government authorities as required by law.
In these circumstances, I will ensure that these third parties undertake to protect your privacy.
If you would like to access or update your personal information, write to me at PO Box 2033 Brunswick East VIC 3057 or contact me on 0407 779 825. I prefer to receive written requests as in many cases this assists me to verify your identity.
From time to time and in line with customer expectations and legislative changes, my privacy policies and procedures will be reviewed and, if appropriate, updated.